/* Panel de monitoreo de llamadas — sin dependencias externas (CSP 'self') */
:root {
  --bg: #e8edf1;
  --surface: #ffffff;
  --chip: #dde5ec;
  --ink: #16222d;
  --muted: #566878;
  --line: #d3dce4;
  --brand: #1d5274;
  --wait: #b9770e;
  --ring: #2a64a8;
  --talk: #2c7a52;
  --lost: #c0392b;
  --on-color: #ffffff;
  --cab-bg: #163b54;
  --cab-ink: #ffffff;
  --cab-muted: #b4cadb;
  --cab-chip: rgba(255, 255, 255, .13);
  --sombra: 0 1px 2px rgba(22, 34, 45, .06), 0 4px 14px rgba(22, 34, 45, .05);
  --radius: 12px;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0d1820;
    --surface: #14222d;
    --chip: #203342;
    --ink: #e2eaf1;
    --muted: #91a4b4;
    --line: #243747;
    --brand: #7fb2d6;
    --wait: #e6a63c;
    --ring: #66a2e6;
    --talk: #52b885;
    --lost: #ec6a5c;
    --on-color: #0d1820;
    --cab-bg: #0a141b;
    --cab-ink: #e2eaf1;
    --cab-muted: #91a4b4;
    --cab-chip: #1c2f3d;
    --sombra: none;
  }
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { margin: 0; }
body {
  font: 15px/1.45 system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  background: var(--bg);
  color: var(--ink);
  font-variant-numeric: tabular-nums;
}
h1 { font-size: 1.5rem; font-weight: 680; margin: 0; letter-spacing: -0.015em; }
h2 { font-size: 1rem; font-weight: 650; margin: 0 0 12px; }
:focus-visible { outline: 2px solid var(--ring); outline-offset: 2px; }
.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* ---------- Barra superior ---------- */
.barra-sup {
  display: flex; align-items: center; gap: 28px; flex-wrap: wrap;
  padding: 11px 24px; background: var(--cab-bg); color: var(--cab-ink);
}
.marca { display: flex; align-items: center; gap: 10px; font-weight: 650; }
.marca-senal {
  position: relative; width: 12px; height: 12px; border-radius: 50%; background: var(--talk);
  box-shadow: 0 0 0 3px var(--cab-chip); transition: background-color .3s;
}
.marca-senal.late::after {
  content: ""; position: absolute; inset: 0; border-radius: 50%; border: 2px solid var(--talk);
  animation: latido 1.1s ease-out;
}
.marca-senal.caida { background: var(--lost); }
@keyframes latido { from { transform: scale(1); opacity: .9; } to { transform: scale(2.8); opacity: 0; } }
.barra-sup nav { display: flex; gap: 4px; }
.barra-sup nav a { color: var(--cab-muted); text-decoration: none; padding: 6px 12px; border-radius: 7px; }
.barra-sup nav a:hover { color: var(--cab-ink); }
.barra-sup nav a[aria-current="page"] { color: var(--cab-ink); background: var(--cab-chip); }
.usuario { margin-left: auto; display: flex; align-items: center; gap: 14px; color: var(--cab-muted); }
.usuario form { margin: 0; }
.barra-sup .btn-texto { color: var(--cab-muted); }
.barra-sup .btn-texto:hover { color: var(--cab-ink); }

main { max-width: 1520px; margin: 0 auto; padding: 22px 24px 48px; }
.cabecera { display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: wrap; margin-bottom: 18px; }
.titulo { display: flex; flex-direction: column; gap: 2px; }
.fecha-hora { margin: 0; color: var(--muted); font-size: .95rem; letter-spacing: .01em; }
.cabecera-controles { display: flex; align-items: center; gap: 16px; flex-wrap: wrap; }
.frescura { color: var(--muted); font-size: .9rem; }
.frescura.retraso { color: var(--lost); font-weight: 600; }

/* ---------- Controles ---------- */
input, select, button { font: inherit; color: inherit; }
input, select {
  background: var(--surface); border: 1px solid var(--line); border-radius: 7px; padding: 7px 10px; min-height: 38px;
}
.btn, .btn-sec {
  display: inline-flex; align-items: center; justify-content: center; min-height: 38px;
  padding: 7px 16px; border-radius: 7px; cursor: pointer; text-decoration: none; font-weight: 550;
}
.btn { background: var(--brand); color: var(--on-color); border: 1px solid var(--brand); }
.btn:disabled { opacity: .65; cursor: progress; }
.btn-sec { background: transparent; color: var(--ink); border: 1px solid var(--line); }
.btn-sec:hover { border-color: var(--muted); }
.btn-texto { background: none; border: 0; padding: 4px; color: var(--muted); cursor: pointer; text-decoration: underline; }
.btn-texto:hover { color: var(--ink); }
.aviso { background: var(--lost); color: var(--on-color); padding: 10px 16px; border-radius: 8px; margin: 0 0 16px; }

/* ---------- Contadores con tendencia ---------- */
.contadores { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; margin-bottom: 6px; }
.contador {
  position: relative; overflow: hidden;
  background: color-mix(in srgb, var(--c) 7%, var(--surface));
  border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--sombra);
  padding: 14px 18px 40px; display: flex; flex-direction: column; gap: 4px;
  border-top: 4px solid var(--c);
}
.contador .valor { font-size: 2.9rem; font-weight: 700; line-height: 1; letter-spacing: -0.025em; }
.contador .valor.cambio { animation: cambio .6s ease-out; }
@keyframes cambio { from { transform: translateY(-5px); opacity: .35; } to { transform: none; opacity: 1; } }
.contador .etq { color: var(--muted); }
.spark { position: absolute; left: 0; right: 0; bottom: 0; width: 100%; height: 34px; }
.spark-area { fill: var(--c); opacity: .14; }
.spark-linea { fill: none; stroke: var(--c); stroke-width: 1.6; vector-effect: non-scaling-stroke; stroke-linejoin: round; }
.spark-nota { color: var(--muted); font-size: .8rem; margin: 0 0 16px; text-align: right; }
.c-espera { --c: var(--wait); }
.c-sonando { --c: var(--ring); }
.c-conv { --c: var(--talk); }
.c-max { --c: var(--muted); }
.c-max.sobre { --c: var(--wait); }
.c-max.critico { --c: var(--lost); }
.c-max.critico .valor { color: var(--lost); }

/* ---------- Hoy: anillo de nivel de servicio + datos ---------- */
.hoy {
  display: grid; grid-template-columns: auto minmax(0, 1fr) auto; align-items: center; gap: 12px 24px;
  padding: 14px 22px; margin-bottom: 18px; border-radius: var(--radius);
  background: var(--surface); border: 1px solid var(--line); box-shadow: var(--sombra);
}
.anillo { position: relative; width: 92px; height: 92px; --c: var(--muted); }
.anillo.bien { --c: var(--talk); }
.anillo.regular { --c: var(--wait); }
.anillo.mal { --c: var(--lost); }
.anillo svg { width: 100%; height: 100%; transform: rotate(-90deg); }
.anillo-pista { fill: none; stroke: var(--chip); stroke-width: 8; }
.anillo-valor { fill: none; stroke: var(--c); stroke-width: 8; stroke-linecap: round; transition: stroke-dashoffset 1s ease, stroke .4s; }
.anillo-meta { stroke: var(--ink); stroke-width: 2.5; opacity: .7; }
.anillo-texto { position: absolute; inset: 0; display: flex; flex-direction: column; align-items: center; justify-content: center; line-height: 1.1; }
.anillo-texto strong { font-size: 1.25rem; color: var(--c); }
.anillo-texto span { font-size: .72rem; color: var(--muted); }
.hoy h2 { margin: 0 0 8px; }
.hoy-sub { font-weight: 400; color: var(--muted); font-size: .88rem; margin-left: 8px; }
.hoy dl { display: flex; flex-wrap: wrap; gap: 6px 30px; margin: 0; }
.hoy dl div { display: flex; flex-direction: column; }
.hoy dt { color: var(--muted); font-size: .84rem; }
.hoy dd { margin: 0; font-weight: 650; font-size: 1.2rem; }
/* ---------- Tablero de módulos (orden y ancho personalizables) ---------- */
.tablero { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px; align-items: start; margin-bottom: 18px; }
.tablero > .modulo { margin: 0; min-width: 0; }
.tablero > .modulo.completo { grid-column: 1 / -1; }
body:not(.editando) [data-item].oculto { display: none !important; }

/* ---------- Modo personalizar ---------- */
.ed-aviso {
  display: flex; justify-content: space-between; align-items: center; gap: 10px 20px; flex-wrap: wrap;
  padding: 10px 16px; margin-bottom: 16px; border-radius: 10px; font-size: .9rem;
  background: color-mix(in srgb, var(--ring) 10%, var(--surface)); border: 1px solid color-mix(in srgb, var(--ring) 35%, var(--line));
}
.ed-acciones { display: flex; align-items: center; gap: 14px; }
.ed-estado { color: var(--muted); font-size: .85rem; }
#ed-btn-vivo[aria-pressed="true"], #ed-btn-rep[aria-pressed="true"] { background: var(--brand); color: var(--on-color); border-color: var(--brand); }
body.editando [data-item] {
  position: relative; cursor: grab;
  outline: 2px dashed color-mix(in srgb, var(--ring) 55%, transparent); outline-offset: 3px;
}
body.editando [data-item].oculto { outline-style: dotted; }
body.editando [data-item].oculto > :not(.ed-barra) { opacity: .35; }
body.editando [data-item].arrastrando { opacity: .35; cursor: grabbing; }
body.editando .tablero [data-item] { min-height: 90px; }
.ed-barra {
  position: absolute; top: 8px; right: 8px; z-index: 5;
  display: flex; align-items: center; gap: 2px; padding: 3px;
  background: var(--surface); border: 1px solid var(--line); border-radius: 8px; box-shadow: 0 4px 14px rgba(0, 0, 0, .12);
  opacity: 1; cursor: default;
}
.ed-barra button {
  border: 0; background: transparent; color: var(--ink); cursor: pointer;
  font-size: .8rem; line-height: 1.2; padding: 4px 8px; border-radius: 5px; white-space: nowrap;
}
.ed-barra button:hover { background: var(--chip); }
.ed-asa { color: var(--muted); padding: 0 4px 0 6px; cursor: grab; font-size: 1rem; }
.contador .ed-barra, .kpi .ed-barra { top: 6px; right: 6px; }
.tablero > [data-item] > .ed-barra { top: -16px; right: 14px; }

/* ---------- Configuración del nivel de servicio ---------- */
.btn-chico { min-height: 32px; padding: 4px 12px; font-size: .86rem; }
.hoy-config { position: relative; align-self: start; justify-self: end; }
.sla-config {
  position: absolute; right: 0; top: calc(100% + 8px); z-index: 6; width: 270px;
  display: flex; flex-direction: column; gap: 10px; padding: 14px 16px;
  background: var(--surface); border: 1px solid var(--line); border-radius: 10px; box-shadow: 0 10px 28px rgba(0, 0, 0, .16);
}
.sla-config h3 { margin: 0; font-size: .95rem; }
.sla-config input { width: 100%; }
.sla-acciones { display: flex; justify-content: flex-end; gap: 8px; }
.sla-error { margin: 0; color: var(--lost); font-size: .84rem; }
.sla-nota { margin: 0; color: var(--muted); font-size: .8rem; }

/* ---------- Rejilla y paneles ---------- */
.rejilla { display: grid; grid-template-columns: minmax(0, 1.1fr) minmax(0, 1fr); gap: 18px; align-items: start; margin-bottom: 18px; }
.rejilla-par { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.columna { display: grid; grid-template-columns: minmax(0, 1fr); gap: 18px; min-width: 0; }
.panel, .rejilla > * { min-width: 0; }
.panel {
  background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--sombra);
  padding: 16px 18px; margin-bottom: 18px;
}
.rejilla .panel, .columna .panel { margin-bottom: 0; }
.panel-cab { display: flex; justify-content: space-between; align-items: baseline; gap: 12px; flex-wrap: wrap; margin-bottom: 8px; }
.panel-cab h2 { margin: 0; }
.leyenda-sla, .leyenda { color: var(--muted); font-size: .85rem; }
.vacio { color: var(--muted); margin: 8px 0 0; }

/* ---------- Llamadas sin contestar: el elemento central ---------- */
.turnos { list-style: none; margin: 0; padding: 0; }
.turno {
  display: grid; grid-template-columns: minmax(0, 1fr) minmax(180px, 270px); gap: 18px; align-items: center;
  padding: 11px 10px 11px 12px; border-top: 1px solid var(--line); border-left: 3px solid transparent;
  border-radius: 0 6px 6px 0; transition: background-color .4s, border-color .4s;
}
.turno:first-child { border-top-color: transparent; }
.turno.entra { animation: entra .7s ease-out; }
@keyframes entra {
  from { opacity: 0; transform: translateX(-10px); background: color-mix(in srgb, var(--ring) 16%, transparent); }
  60% { opacity: 1; transform: none; }
  to { background: transparent; }
}
.turno.sobre { border-left-color: var(--wait); }
.turno.critico { border-left-color: var(--lost); background: color-mix(in srgb, var(--lost) 6%, transparent); }
.turno-num { font-weight: 650; font-size: 1.05rem; }
.turno-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 2px 14px; color: var(--muted); font-size: .86rem; margin-top: 2px; }
.etiqueta { display: inline-block; padding: 0 9px; border-radius: 999px; font-size: .8rem; font-weight: 600; border: 1px solid currentColor; }
.etiqueta.sonando { color: var(--ring); animation: timbre 1.4s ease-in-out infinite; }
@keyframes timbre { 50% { background: color-mix(in srgb, var(--ring) 16%, transparent); } }
.turno-tiempo { display: flex; align-items: center; gap: 12px; }
.barra { position: relative; flex: 1; height: 10px; background: var(--chip); border-radius: 5px; }
.barra-relleno {
  position: absolute; inset: 0 auto 0 0; width: 0; border-radius: 5px; background: var(--wait);
  transition: width .95s linear, background-color .3s;
}
.turno.critico .barra-relleno { background: var(--lost); }
.barra-sla { position: absolute; left: 33.333%; top: -5px; bottom: -5px; width: 2px; background: var(--ink); opacity: .45; border-radius: 1px; }
.reloj { min-width: 62px; text-align: right; font-weight: 700; font-size: 1.15rem; }
.turno.critico .reloj { color: var(--lost); }

/* ---------- Agentes ---------- */
.agentes { display: grid; grid-template-columns: repeat(auto-fill, minmax(178px, 1fr)); gap: 10px; }
.agente {
  --e: var(--line);
  border: 1px solid var(--line); border-left: 4px solid var(--e); border-radius: 9px;
  padding: 9px 12px 10px; display: flex; flex-direction: column; gap: 3px;
  background: color-mix(in srgb, var(--e) 6%, var(--surface)); transition: opacity .3s;
}
.ag-conversacion { --e: var(--talk); }
.ag-sonando { --e: var(--ring); animation: timbre-borde 1.4s ease-in-out infinite; }
@keyframes timbre-borde { 50% { background: color-mix(in srgb, var(--ring) 15%, var(--surface)); } }
.agente.tenue { opacity: .5; }
.ag-cab { display: flex; justify-content: space-between; gap: 8px; }
.ag-nombre { font-weight: 650; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ag-ext { color: var(--muted); font-size: .85rem; }
.ag-estado { display: flex; justify-content: space-between; align-items: baseline; font-size: .88rem; color: var(--e); font-weight: 600; }
.ag-libre .ag-estado { color: var(--muted); font-weight: 400; }
.ag-reloj { font-size: 1.1rem; font-weight: 700; color: var(--ink); }
.ag-pie { display: flex; flex-wrap: wrap; gap: 0 10px; color: var(--muted); font-size: .8rem; }

/* ---------- Tablas ---------- */
.tabla-wrap { overflow-x: auto; }
.tabla { width: 100%; border-collapse: collapse; }
.tabla th { text-align: left; font-weight: 600; color: var(--muted); font-size: .85rem; padding: 6px 10px; border-bottom: 1px solid var(--line); white-space: nowrap; }
.tabla td { padding: 8px 10px; border-bottom: 1px solid var(--line); vertical-align: top; }
.tabla tbody tr:hover td { background: color-mix(in srgb, var(--chip) 45%, transparent); }
.tabla tr:last-child td { border-bottom: 0; }
.tabla .num { text-align: right; white-space: nowrap; }
.tabla .alerta { color: var(--lost); font-weight: 600; }
.tabla .fuerte { font-weight: 700; color: var(--wait); }
.tabla tfoot td { font-weight: 650; border-top: 2px solid var(--line); }
.mini { position: relative; display: block; height: 4px; min-width: 60px; margin-top: 5px; background: var(--chip); border-radius: 2px; }
.mini i { display: block; height: 100%; border-radius: 2px; background: var(--brand); opacity: .8; }
.mini i.bien { background: var(--talk); opacity: 1; }
.mini i.regular { background: var(--wait); opacity: 1; }
.mini i.mal { background: var(--lost); opacity: 1; }
.mini b { position: absolute; top: -3px; bottom: -3px; width: 2px; background: var(--ink); opacity: .5; }

/* ---------- Reportes ---------- */
.filtros {
  display: flex; flex-wrap: wrap; align-items: flex-end; gap: 12px 16px;
  background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--sombra);
  padding: 14px 18px; margin-bottom: 18px;
}
.campo { display: flex; flex-direction: column; gap: 4px; }
.campo label { font-size: .85rem; color: var(--muted); }
.rangos, .acciones { display: flex; gap: 8px; flex-wrap: wrap; }
.acciones { margin-left: auto; }
.comparacion { color: var(--muted); font-size: .85rem; margin: 0 0 10px; }
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 12px; margin-bottom: 18px; }
.kpi {
  --k: var(--line);
  background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--sombra);
  padding: 12px 16px; display: flex; flex-direction: column; gap: 2px; border-top: 3px solid var(--k);
}
.kpi-bien { --k: var(--talk); }
.kpi-regular { --k: var(--wait); }
.kpi-mal { --k: var(--lost); }
.kpi .etq { color: var(--muted); font-size: .86rem; }
.kpi .valor { font-size: 1.85rem; font-weight: 700; line-height: 1.1; letter-spacing: -0.02em; }
.kpi-mal .valor { color: var(--lost); }
.kpi .pie { display: flex; flex-wrap: wrap; align-items: baseline; gap: 2px 10px; margin-top: 2px; }
.kpi .sub { color: var(--muted); font-size: .8rem; }
.delta { font-size: .82rem; font-weight: 650; white-space: nowrap; }
.delta .flecha { font-size: .7rem; margin-right: 3px; }
.delta.bien { color: var(--talk); }
.delta.mal { color: var(--lost); }
.delta.neutro { color: var(--muted); }

.grafica { position: relative; }
.grafica svg { width: 100%; height: auto; display: block; overflow: visible; }
.grafica .b-cont { fill: var(--talk); }
.grafica .b-aband { fill: var(--lost); }
.grafica .captura { fill: transparent; }
.grafica .barra-g { outline: none; cursor: default; }
.grafica .barra-g.activa .captura, .grafica .barra-g:focus-visible .captura { fill: var(--chip); opacity: .6; }
.grafica .barra-g.actual .captura { fill: var(--chip); opacity: .35; }
.grafica .eje { fill: var(--muted); font-size: 11px; }
.grafica .eje-actual { fill: var(--ink); font-weight: 700; }
.grafica .guia { stroke: var(--line); stroke-width: 1; }
.grafica svg.anima .b-cont, .grafica svg.anima .b-aband {
  transform-box: fill-box; transform-origin: 50% 100%;
  animation: crece .55s cubic-bezier(.2, .7, .3, 1) both; animation-delay: var(--retraso);
}
.grafica svg.anima .b-aband { transform-origin: 50% 100%; }
@keyframes crece { from { transform: scaleY(0); } to { transform: scaleY(1); } }
.tip {
  position: absolute; z-index: 2; pointer-events: none; transform: translate(-50%, -100%);
  display: flex; flex-direction: column; gap: 1px;
  background: var(--ink); color: var(--surface); font-size: .8rem; line-height: 1.35;
  padding: 7px 10px; border-radius: 7px; white-space: nowrap; box-shadow: 0 6px 18px rgba(0, 0, 0, .18);
}
.tip strong { font-size: .84rem; }
.lg { display: inline-block; width: 10px; height: 10px; border-radius: 2px; margin: 0 5px 0 12px; vertical-align: -1px; }
.lg-cont { background: var(--talk); }
.lg-aband { background: var(--lost); }

/* ---------- Login ---------- */
.login-caja {
  max-width: 380px; margin: 12vh auto 0; background: var(--surface); border: 1px solid var(--line);
  border-radius: 14px; box-shadow: var(--sombra); padding: 0 28px 30px; overflow: hidden;
}
.login-marca { margin: 0 -28px 24px; padding: 16px 28px; background: var(--cab-bg); color: var(--cab-ink); font-weight: 650; }
.login-marca .marca-senal { box-shadow: 0 0 0 3px var(--cab-chip); }
.login-caja h1 { margin-bottom: 18px; }
.login-form { display: flex; flex-direction: column; gap: 6px; }
.login-form label { font-size: .9rem; color: var(--muted); margin-top: 8px; }
.login-form .btn { margin-top: 18px; }

/* ---------- Adaptación ---------- */
@media (max-width: 1100px) {
  .rejilla, .rejilla-par, .tablero { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 700px) {
  main { padding: 14px; }
  .barra-sup { padding: 10px 14px; gap: 12px; }
  .contadores { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .contador .valor { font-size: 2.2rem; }
  .hoy { grid-template-columns: auto minmax(0, 1fr); padding: 14px 16px; }
  .hoy-config { grid-column: 1 / -1; }
  .titulo h1 { font-size: 1.3rem; }
  .turno { grid-template-columns: minmax(0, 1fr); gap: 8px; }
  .acciones { margin-left: 0; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation: none !important; transition: none !important; }
}